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Returns

How do I return items?

You can return your items within 14 days after receipt to the following delivery address:

"RIVER" Marcel Beirer e.U.

Hauptstraße 111

2821 Lanzenkirchen

AT 

A return form is enclosed with every shippedorder. Please fill out this form thoroughly and legibly and enclose it with your package.

(If there is no return form in your package,you can request a new one by e-mail from support@marcelriver.com).

Please note that only unused and/or unwashed items can be returned. Also make sure not to remove any labels. Dirty, usedand/or items without labels cannot be returned.

Please do not return the product to us freight collect! The customer bears the shipping costs of the return. You can choose a shipping service provider of your choice. Insured shipping is recommended. We also advise you toask for and keep the return receipt so that you can prove that you sent thepackage.

How do I get a refund?

As soon as your package arrives at our warehouse, the item will be checked. This process can take one to two weeks.If everything is OK, the amount will be credited to your account.

For the refund, we will use the same payment method that you used for the original transaction.

You can find more information about cancelling your order in the cancellation policy.If you have any further questions about your return, simply send us an email at support@marcelriver.com or use our contact form.


 

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