FAQ

Shipping

Please visit our shipping section for more information.
Of course. As soon as the package leaves our warehouse

Return & Exchanges

We only take back unused items with existing hang tags (attached notices, logos, etc.). Send the items back to us within 14 days, including the return slip (included in your package). For more information you can find out more in our Return & Exchanges section.
We aim to inspect and process all returns and exchanges within 2-5 business days of arriving at our warehouse. The repayment will be made according to the payment method you used.
Please let us know, if you received a defective item. Just send us an email to support@marcelriver.com with meaningful pictures, a short description and your order number with item name.
If you received the wrong item, please email us a picture of the wrong item with your order number to support@marcelriver.com.

Orders & Customer Account

Unfortunately we cannot make changes to an order already processed. However, if the order has not been shipped yet we can offer to cancel and refund the order, so you are able to place a new order with the correct items. To cancel an order, please use our contact form.
For security reasons your account can only be deleted through us. If you want to delete your account, please send us an email with your registered email address.